These Terms of Purchase (“Terms of Purchase”) of Tool Courses govern your purchases of digital tool training and DIY content available through toolcourses.com (the “Company Sites” or the “Sites”). The Company Sites are operated by Goldleaf Goods LLC (the “Company”). Your use of the Sites and these terms are also governed by our Terms of Use and Privacy Notice, which are incorporated herein by reference.
PLEASE READ THESE TERMS OF PURCHASE CAREFULLY, ALONG WITH THE TERMS OF USE, PRIVACY NOTICE, AND ANY ADDITIONAL POLICIES MENTIONED HEREIN, BEFORE BUYING OR ACCESSING OUR DIY TOOL COURSES OR CONTENT. BY MAKING A PURCHASE OR USING OUR SERVICES, YOU AGREE TO THESE TERMS OF PURCHASE, INCLUDING THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER FOUND IN THE DISPUTE RESOLUTION SECTION.
General
These Terms form a legal agreement between you and the Company. You confirm that you are (1) at least 18 years old, (2) legally capable of entering into a contract, and (3) not restricted by any laws from using our Sites or services.
You agree to follow these Terms and all applicable laws while using our online tool training courses and services. We may record interactions for quality and legal purposes.
Privacy Notice
You can review our Privacy Notice at toolcourses.com. By using our site, you consent to the collection and use of your data as outlined. The Company may update this policy, and continued use of the platform signifies acceptance.
Purchases
Order Processing
We reserve the right to cancel or refuse orders, especially in the event of suspected fraud or pricing errors. You’ll be refunded if your order is not processed. We may verify your identity before finalizing your purchase.
Service Descriptions
We strive to clearly present our digital tool courses and tutorials. However, some information may be outdated or contain minor errors. Please contact us with questions before purchasing.
Pricing
While we aim to display accurate pricing, errors may occur. We reserve the right to update prices or cancel orders placed under incorrect pricing. If this happens, we’ll notify you and issue a refund if applicable.
Availability
DIY tool courses and digital services may be updated or removed. If you purchase a course that becomes unavailable, we’ll cancel that part of the order and provide a refund if needed. Most purchases grant immediate online access upon payment.
Specific Disclaimers
DIY training content may not be compatible with all tool models or skill levels. It’s your responsibility to determine the suitability of a course before enrolling. We do not provide physical tools or kits unless explicitly stated.
Taxes
You are responsible for paying applicable taxes based on your location, including VAT or sales tax.
Dispute Resolution Policy
1. Purpose
This policy ensures fair and efficient resolution of issues involving course access, billing, and service quality.
2. Scope
Applies to all customer disputes related to digital DIY content, transactions, or support.
3. Principles
- Fairness
- Transparency
- Timeliness
- Confidentiality
- Impartiality
4. Procedures
4.1 Informal Resolution
- We encourage direct resolution through email or chat support.
- If unresolved, a neutral mediator may be involved.
4.2 Formal Resolution
- Submit a Complaint: Email support@toolcourses.com within 30 days of the issue.
- Acknowledgment: We’ll confirm receipt within 5 business days.
- Investigation: We’ll complete an internal review within 30 days.
- Outcome: You’ll receive a written response with our decision and any next steps.
4.3 Appeals
- File an Appeal: Send your request to support@toolcourses.com within 15 days of receiving our decision.
- Review: A final decision will be shared within 30 days by a different reviewer.
5. Alternative Dispute Resolution (ADR)
If we cannot resolve the issue internally, mediation or arbitration may be used with a third-party organization.
6. Record Keeping
All dispute-related records are stored securely for one year by Goldleaf Goods LLC.
7. Annual Review
This policy is reviewed yearly to ensure it remains up to date and effective.
8. Contact Us
If you have any questions, contact us at support@toolcourses.com or call +18445439815.